HOME / IMPORTANT INFORMATION

Copyright Notice

This website and its content is copyright of Sonic Vision AV LTD - © Sonic Vision AV LTD 2021. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 
 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Sonic Vision AV and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Sonic Vision AV. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Sonic Vision AV takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Installation Terms & Conditions

1. Interpretation

In these Terms and Conditions (Terms), the following words and phrases shall have the following meanings:

  • “You/Your” means the person who purchases and/or receives the Services from Us. 

  • “Us/We/Our” means Sonic Vision AV LTD. 

  • “Contract” means the contract between Sonic Vision AV LTD and You, which shall be deemed to incorporate these Terms and the terms on any individual quotation you may receive. 

  • “Services” means the Services, including any goods, parts and materials, detailed in the quotation to be supplied by Sonic Vision AV LTD to You. 

  • “Order” means the quotation and terms provided by Sonic Vision AV LTD and signed and returned by You describing the Services requested by You and accepted by Sonic Vision AV LTD and detailing the estimated price to be paid and estimated timescales for delivery of the Services. 

 

2. The Contract

The Contract shall be on these Terms; incorporating the terms on any individual quotation you may receive, to the exclusion of all other terms and conditions. If any conflict arises between these Terms and any terms of the quotation, the terms of the quotation shall prevail.

The Contract will commence when you sign and return your quotation together with these Terms and shall terminate upon delivery of the Services or as otherwise detailed in accordance with these Terms.

3. The Service

We will provide the audio visual systems design, supply and installation Services, which may include without limit, initial designs, installation plans, labour for installation, access to quality sub-contractors for property alteration elements and where required, complete project management, on dates and at locations as are more specifically defined and confirmed within your order.

Unless we have agreed to project manage the installation for you as part of the Services contained in the Order, You will be responsible for entering into contracts with any subcontractors directly. We do not accept liability for the actions or inactions of any subcontractors.

4. Responsibilities

You are responsible for:

  • Ensuring we have access to the site and to power/light on the dates indicated in the Order and any others as may be advised from time to time. 

  • Notifying Us of any special requirements or alterations to the original quotation you may have. 

  • Notifying Us of any special considerations your site may have. 

  • Ensuring the site is free of hazards, including without limit, animals and children. 

 

Sonic Vision AV LTD are responsible for:

  • Informing you of the progress of the delivery of Your Services. 

  • Delivering the Services with all reasonable skill and care, and in full compliance of relevant established current professional standards and safety requirements. 

 

5. Risk in and Ownership of Goods

Risk in any goods supplied shall pass to You on delivery to your premises. Ownership in the goods shall not pass to You until We have received in full, in cleared funds, all sums due to Us in respect of the goods and all other sums which are or may become due to Us from You on any account. Until ownership of the goods has passed to you, you shall: hold the goods on a fiduciary basis as Our bailee; store the goods separately from all other goods of Yours or any third party in such a way that they remain identifiable as Our property; not destroy or deface any identifying mark on the goods or their packaging; and, maintain the goods in satisfactory condition fully insured.

6. Warranty

Sonic Vision AV LTD will warrant any goods that form part of the Services under Your Order for a period of 6 months or the length of the Manufacturers Warranty, whichever is the longer. Sonic Vision AV LTD will warrant that the labour elements of the Services under your Order are of satisfactory quality a period of 12 months from delivery of the Services. Sonic Vision AV LTD will not be liable for any claims under this Warranty where the goods are found to have been used and/or stored other than in accordance with the Manufacturers guidelines or misused in any way, or where any faults are as a result of general wear and tear or the failure or inadequacy of works carried out on the goods either prior to or subsequent to the provision of the Sonic Vision AV LTD services. In all cases the warranty does not cover the labour involved in correcting any faults save were a fault has arisen as a result of the negligence of Sonic Vision AV LTD. Please note that where we are requested to return to Your site to repair/replace items under this warranty which are subsequently found not to be faulty or the faults in which are not as a result of an action or inaction of Sonic Vision AV LTD we will charge a call out fee and labour charges at our then current rates.

If you wish to make a claim under this warranty, please notify Sonic Vision AV LTD immediately by phone or email quoting the Order reference number. 

7. Price and Payment

The price for the Services will be set out in the Order and is inclusive of any taxes applicable at the time of invoicing. Payment for any goods/materials requested as part of the Order along with a further deposit of 50% of the remaining balance of the Order will be payable in advance and within 7 days of placement of the Order. The balance of the Order will be required upon completion of the Services unless otherwise stated in Order. Payment can be made by cash, cheque, credit or debit card, or direct bank transfer. Where payment is made by cheques, the cheque should be made payable to Sonic Vision AV LTD and clearance will be required. Once an Order has been accepted in writing by Us the cancellation terms contained below apply.

8. Limitation of Liability

Neither party shall have any liability for any indirect or consequential losses or expenses, including but not limited to loss of or damage to anticipated profits, contracts, reputation, goodwill, labour costs or losses or expenses arising from 3rd party claims.

Notwithstanding the above clause and save in the case of death or personal injury caused by the negligence of Sonic Vision AV LTD, for which Sonic Vision AV LTD liability shall be unlimited, Sonic Vision AV LTD liability under this agreement shall be limited to £10000 or the price paid by You for the Services, whichever be the lesser; and in the case of any Warranty claims to the price of the individual element of the Services to which the claim relates.

9. Cancellation of Advance Orders

If You have to cancel an Order You have placed the following terms apply:

In all cases You will be required to pay for the cost of any materials/parts/consumables detailed in Your Order that we have ordered on your account and upon which we cannot obtain a refund from our supplier or where only a partial refund is obtainable, plus any applicable carriage/packaging/storage fees. Additionally:

  • If You are able to give more than 30 days notice of Your cancellation prior to the estimated date of commencement of Your Services as detailed in Your quotation, You will be required to pay an additional charge of 25% of the remaining Order value.
     

  • If You give less than 30 days notice of Your cancellation prior to the estimated date of commencement of Your Services as detailed in Your quotation You will be required to pay an additional charge of 50% of the remaining Order value.
     

  • If notice of cancellation is received once delivery of the Services has commenced, You will be required to pay an additional charge of 100% of the remaining Order value.
     

  • Where upfront or stage payments have been made these amounts will be reconciled with any payment due and any outstanding balance will be payable by You immediately. No repayments will be made. You will never be required to pay more than the total Order value.

  • All cancellation requests must be received and agreed in writing by Us. The date on which the letter, fax or email is received by Sonic Vision AV LTD will be deemed as the date the request has been made.

10. Force Majeure

If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

11. General

If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect. You may not vary this agreement unless it is specifically agreed in writing and signed by Us. Sonic Vision AV LTD may vary this Agreement by notifying You in writing of the proposed variation, such variation will be deemed accepted if Sonic Vision AV LTD do not receive a response from You within 15 days.

These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.

 

Privacy Policy

Sonic Vision AV knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting sonic-vision.com you are accepting and consenting to the practices described in this Privacy Policy.

This website is brought to you by Sonic Vision AV. Sonic Vision AV believes it is important to protect your privacy and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things we will not do. You should read this policy in conjunction with the website terms and conditions.

When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the personal information we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information

We may collect personal information about you from a number of sources, including the following:

  • From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details

  • From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services

  • From documents that are available to the public, such as the electoral register

2. Using Your Personal Information

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below.

2.1 - We will use your personal information to:

 

  • Identify you when you contact us

  • Help identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the information you have provided and/or any information we hold about you and information from third party agencies (including credit reference agencies).

  • Help administer and contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future

  • Carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information

  • Help to prevent and detect fraud or loss

  • Contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so

  • Keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given below.

  • We do not however intend to store or currently store financial details (credit or debit card numbers).

2.2 - We may allow other people and organisations to use information we hold about you as part of the process of selling one or more of our businesses, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. So far as possible, the use by these other people and organisations of information about you will remain subject to the terms of this Privacy Policy.

2.3 - We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by the Data Protection Act.

2.4 - We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.5 - We will check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We and other organisations may use and search these records to:

  • help make decisions about credit and credit related services for you and members of your household;

  • help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and other members of your household;

  • trace debtors, recover debt, prevent fraud and to manage your accounts or insurance policies;

  • check your identity to prevent money laundering, unless you give us other satisfactory proof of identity.

2.6 - Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in this document and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person (such as health details or details of any criminal convictions), you agree (or confirm that the other person has agreed) to our processing such information in the manner set out in this document.

2.7 - In connection with any transaction which we enter into with you, we, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Compliance Manager at Sonic Vision AV, 87 Eltham Road, West Bridgford, Nottingham, NG2 5JS.

3. Protecting Information

We have strict security measures to protect personal information.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

  • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The Internet

4.1 - If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. However, you can always send us an email (at the address set out below) at any time if you change your mind.

4.2 - Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

4.3 - We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.

4.4 - If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

5. Turning Off Cookies in Different Browsers

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

6. Links

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

7. Further Information

If you would like any more information or you have any comments about our privacy policy, please either write to us at Data Protection Compliance Manager, Sonic Vision AV, 87 Eltham Road, West Bridgford, Nottingham, NG2 5JS. Or email us at info@sonic-vision.com. We may amend this policy from time to time, in which case, we will publish the amended version on our website, and you can ask us for a copy by writing to the above address or by emailing us at info@sonic-vision.com. This policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.